At 5rr, we believe gaming should always be a form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, resources, and guidance we provide to every player in Bangladesh to ensure that gambling on 5rr remains safe, controlled, and enjoyable at all times.
Our Responsible Gaming Commitments
Six pillars that underpin how 5rr protects every player across Bangladesh
Deposit Limit Controls
Set daily, weekly, or monthly deposit caps directly inside your account settings. Once a limit is applied it takes immediate effect. Requests to raise a limit are held for a mandatory 72-hour cooling-off period before the increase is applied — giving you space to reconsider.
Session Time Reminders
Configure on-screen notifications that alert you after a set duration of continuous play — 30 minutes, 1 hour, or any interval you choose. Regular reminders help you stay aware of how long you have been playing and make a conscious decision about whether to continue.
Cooling-Off Periods
Need a short break from the platform? Activate a cooling-off period ranging from 24 hours to 6 weeks. During this period your account is suspended for gaming activity. You can still contact support, but deposits and bets are not possible until the period ends.
Self-Exclusion
If you feel your gambling has become a problem, you can permanently self-exclude from 5rr. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of 6 months. This is a serious, binding commitment designed to protect your long-term wellbeing.
Wager and Loss Limits
Beyond deposit caps, you can set limits on the total amount you wager per session or per day, and on the maximum net loss you are willing to sustain within a given period. If you reach your loss limit, all gaming activity is paused until the limit period resets or you update your settings.
24/7 Support Access
Our support team is available around the clock via live chat inside your account dashboard. If you feel that gambling is negatively affecting your finances, relationships, or mental health, please reach out immediately. Our trained agents can help you activate protective tools without any waiting period.
Responsible gaming is the practice of enjoying casino games and sports betting as a leisure activity, within planned financial boundaries, without it interfering with your everyday life. At 5rr, we recognise that while the vast majority of our players in Bangladesh enjoy gaming recreationally and without difficulty, a small number of individuals may develop patterns of behaviour that are harmful to themselves or those around them.
Our responsible gaming framework is built on three principles: awareness (helping you understand the risks), prevention (giving you practical tools to stay in control before a problem develops), and intervention (providing immediate assistance when gaming becomes a source of harm). All of the tools described on this page are available free of charge to every registered 5rr player.
All forms of gambling carry an inherent financial risk. Games on the 5rr platform — including slots, live casino tables, crash titles, and sports betting markets — are designed to be entertaining, but the house edge means that over a long enough period the platform will always retain a statistical advantage. This is a mathematical certainty, not a flaw in any individual session.
Important notice: Never gamble with money you cannot afford to lose. Do not use gambling as a way to recover previous losses — this is known as "chasing losses" and is one of the most common warning signs of problem gambling. Do not borrow money to fund your gaming activity, and do not fund deposits using credit facilities.
Sports betting carries additional complexity in that the outcome of live events can be difficult to predict even with significant knowledge of the sport. Expertise in cricket, football, or kabaddi does not guarantee a profitable betting record. Always treat sports wagers as a form of entertainment, not as an investment strategy.
All responsible gaming tools on 5rr are accessible directly from your account dashboard. No phone call or email is required to activate them. Here is how to reach each tool:
If you are unable to locate any of these options in your dashboard, or if you need assistance activating a tool urgently, contact the 5rr support team via live chat at any time of day or night. Our agents are trained to activate protective measures immediately on your behalf — there is no delay and no judgment.
Tip: We recommend setting deposit limits when you first create your account, before you begin playing. Starting with a clear budget removes the pressure of in-session decision-making and helps keep gaming genuinely enjoyable over the long term.
Problem gambling can develop gradually and is often difficult to identify from the inside. The following behavioural patterns are recognised warning signs that your relationship with gambling may have moved beyond recreational entertainment:
If you recognise three or more of the above patterns in your own behaviour, we strongly encourage you to activate a cooling-off period or self-exclusion immediately, and to seek professional support. Please do not wait for the situation to worsen before taking action — early intervention leads to significantly better outcomes.
Problem gambling does not only affect the individual — it can place significant emotional and financial strain on partners, parents, children, and close friends. If you are concerned that someone you care about is showing signs of problem gambling related to their use of 5rr or any other platform, you may contact our support team to discuss your concerns confidentially. We will not disclose account-specific information to third parties, but we can provide guidance on how to approach the conversation and what resources are available in Bangladesh.
In many cases, a supportive conversation from a trusted person is the first step toward a player seeking help. Approach the discussion with empathy rather than anger, focus on specific behaviours you have observed, and avoid ultimatums in the first instance. Professional counselling services can help both the affected individual and their support network navigate the recovery process.
5rr operates a strict 18+ age policy. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or participate in any game or promotion on the 5rr platform. This policy is enforced through mandatory identity verification (KYC) during the account registration and withdrawal process.
All players are required to submit a valid National Identity Card (NID), passport, or equivalent government-issued identification document confirming that they are 18 years of age or older. Accounts where age verification cannot be completed to our satisfaction are suspended and all pending transactions are cancelled pending review.
If you share a device with younger family members, we recommend using your device's built-in parental controls or dedicated parental control software to restrict access to the 5rr platform. You should also ensure that your 5rr account password is not accessible to minors living in your household. If you believe a minor has accessed a 5rr account, contact support immediately at [email protected].
While 5rr's support team is available 24 hours a day and can help you activate platform-based protective tools, we also encourage players who are experiencing serious difficulties to seek support from qualified professionals and dedicated helplines. Speaking to a trained counsellor can provide perspective and coping strategies that go beyond account-level controls.
If gambling is having a significant negative effect on your life, your mental health, or your relationships, please consider reaching out to a mental health professional, a community health centre in your area (available across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar), or a trusted community or religious leader who can connect you with support services appropriate for your situation.
You do not need to be in crisis to ask for help. Seeking guidance early — before financial or personal difficulties escalate — is a sign of strength, not weakness. 5rr is committed to supporting every player who reaches out, without judgment and with complete discretion.
Quick Self-Assessment
Ask yourself these questions honestly. If you answer "yes" to two or more, consider reaching out to our support team.
Two or more "yes" answers may indicate early signs of problem gambling. Contact our support team via live chat to discuss your options.
Available Tools at a Glance
Need Immediate Help?
If you feel gambling is causing serious harm right now, contact the 5rr support team immediately via live chat inside your account. Our agents can activate self-exclusion or a cooling-off period within minutes.
Email: [email protected]
Available 24/7 — including all public holidays
Your Control Tools in Detail
Every tool available to 5rr players — how each works and when to use it
Deposit Limits
Set the maximum you can deposit in any 24-hour, 7-day, or 30-day window. Decreases apply immediately. Increases are delayed by 72 hours to prevent impulsive decisions during a losing session. You can review and adjust limits at any time from your dashboard.
Session Time Reminders
Choose an interval — 30 minutes, 60 minutes, or a custom duration — and receive an on-screen notification each time that interval passes during an active gaming session. The reminder simply prompts you to pause and assess whether you want to continue playing.
Cooling-Off Period
Activate a temporary suspension of your gaming access ranging from 24 hours up to 6 weeks. Your account remains open and you can still contact support, but all deposits and bets are blocked for the chosen duration. The block cannot be lifted early once activated.
Self-Exclusion
A binding, long-term suspension of your 5rr account. Once activated, self-exclusion cannot be reversed for a minimum of 6 months. All marketing communications are stopped immediately. Pending balances are reviewed and returned per our standard withdrawal process during the exclusion review period.
Play Smart. Play Safe. Play at 5rr.
Responsible gaming is at the heart of everything we do at 5rr. If you are confident you are playing within your means and enjoying the platform as entertainment, explore our full range of games and markets below.
18+ For players aged 18 and above only. Gambling involves financial risk. Please play responsibly and within your means.