This Privacy Policy explains how 5rr collects, processes, stores, and protects the personal data of players who use the 5rr platform at 5rr.lol. We are committed to handling your information with care, transparency, and in accordance with our obligations to you as a player on Bangladesh's most trusted online casino.
How We Protect Your Data
A plain-language overview of 5rr's core data protection commitments — full details are in the policy document below
We Do Not Sell Your Data
5rr does not sell, rent, or trade your personal information to third-party marketing companies. Your data is used solely for the purposes of operating your account, processing payments, verifying your identity, and improving your experience on the platform.
256-Bit SSL on Every Session
All data transmitted between your device and 5rr's servers is protected by 256-bit SSL encryption. This applies to account logins, deposit and withdrawal transactions, identity document submissions, and all communication with our support team via the platform.
You Control Your Data
Registered players may request access to the personal data held on their account, request corrections to inaccurate records, or request deletion of their data subject to applicable legal retention obligations. All such requests are handled by our support team within five business days.
Opt Out of Marketing Anytime
5rr sends promotional communications only to players who have opted in. You may withdraw your consent and opt out of all marketing emails and notifications at any time via the communication preferences panel in your account settings — no waiting period applies.
Secure Third-Party Partners Only
Where 5rr shares data with third parties — such as payment processors (bKash, Nagad) or certified game providers (Pragmatic Play, Evolution Gaming) — it does so only under strict contractual data protection obligations. These partners are not permitted to use your data for any purpose other than the specific service they provide to 5rr.
Clear Data Retention Periods
5rr retains player account data only for as long as necessary to fulfil the purposes for which it was collected, plus any additional period required to comply with legal obligations. Full details of retention periods by data category are set out in the policy below.
Contents
This Privacy Policy ("Policy") describes how 5rr ("5rr", "we", "us", "our"), the operator of the online gaming and sports betting platform at 5rr.lol, collects, uses, stores, discloses, and protects the personal data of individuals ("you", "your", "Player") who register for and use the 5rr platform, including all associated services, games, and communication channels.
5rr is committed to protecting the privacy of every player who places trust in us. We handle personal data only for defined, legitimate purposes and with appropriate technical and organisational safeguards in place at all times.
By registering an account on 5rr or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood the practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact our support team to request account closure.
For the purposes of this Policy, 5rr acts as the data controller in respect of all personal data collected from players who use the platform at 5rr.lol. As data controller, 5rr determines the purposes for which and the means by which personal data is processed.
All data protection inquiries, access requests, correction requests, deletion requests, and complaints relating to the handling of your personal data should be directed to the 5rr support team. Contact details are provided in Section 16 of this Policy.
5rr collects the following categories of personal data from players, depending on the nature of their interaction with the platform:
Account Registration Data
Identity Verification (KYC) Data
Financial Data
Gaming Activity Data
Technical and Device Data
Communication Data
5rr does not intentionally collect sensitive personal data beyond what is strictly required for KYC compliance and responsible gaming obligations. We do not collect data revealing racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is necessary for identity confirmation.
We collect personal data through the following channels:
5rr processes your personal data for the following defined purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, device data |
| Identity and age verification (KYC) | KYC data, registration data |
| Processing deposits and withdrawals | Financial data, KYC data |
| Fraud prevention and security monitoring | All categories |
| Responsible gaming compliance | Gaming activity data, registration data |
| Customer support and dispute resolution | Communication data, gaming activity data, financial data |
| Platform analytics and performance improvement | Technical data, gaming activity data (anonymised where possible) |
| Marketing communications (opt-in only) | Registration data, gaming activity data |
| Legal and regulatory compliance | All categories as required |
5rr does not process your personal data for any purpose not listed above without first obtaining your explicit consent or being required to do so by applicable law.
5rr processes personal data on the following legal bases:
5rr does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the following circumstances and only to the minimum extent necessary:
5rr uses cookies and similar tracking technologies on the platform to deliver a functional, personalised, and secure experience. The following categories of cookies are in use:
You may manage your cookie preferences at any time through your browser settings. Disabling cookies may affect the functionality of certain platform features. A cookie consent notice is presented on your first visit to the platform, and your preferences are stored for future sessions.
5rr implements a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include:
Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that poses a risk to your rights and interests, 5rr will notify affected players without undue delay and take immediate remediation steps.
5rr retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC identity documents | Duration of account plus 5 years after closure |
| Transaction and financial records | 7 years from the date of the transaction |
| Gaming activity logs | 3 years from the date of the activity |
| Support communication records | 3 years from the date of the communication |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Cookie and analytics data | Up to 13 months from collection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is required to be retained for legal proceedings or investigations, it will be held until those proceedings are concluded.
As a player on the 5rr platform, you have the following rights in relation to your personal data:
To exercise any of the above rights, contact the 5rr support team via live chat within your account dashboard or by email at [email protected]. We will acknowledge your request within 24 hours and provide a substantive response within five business days.
5rr sends promotional emails, SMS messages, and in-platform notifications only to players who have explicitly opted in to receive such communications during registration or via their account settings. Marketing messages may include information about new games, promotional bonuses, seasonal offers (such as Eid specials, Pohela Boishakh promotions, or BPL cricket season offers), and platform updates.
You may opt out of all marketing communications at any time by:
Opting out of marketing communications does not affect transactional messages, which include deposit confirmations, withdrawal notifications, account security alerts, and mandatory platform notices. These communications are sent regardless of marketing preferences as they are necessary for the operation of your account.
The 5rr platform is strictly intended for adults aged 18 years and above. 18+ We do not knowingly collect personal data from individuals under the age of 18. If we discover or are notified that a player has provided personal data while being under 18 years of age, that account will be immediately suspended, all data associated with the account will be reviewed, and the account will be permanently closed.
If you have reason to believe that a minor has registered an account on 5rr, please notify us immediately at [email protected] so that we can take prompt action. We take underage gambling extremely seriously and will act on any credible report without delay.
The 5rr platform does not contain links to external third-party websites as a general practice. However, in circumstances where third-party content or references appear, 5rr is not responsible for the privacy practices, content, or data handling of those external parties. This Policy applies solely to data collected and processed by 5rr through the 5rr.lol platform and its associated services.
Game providers whose titles are accessible through the 5rr platform operate their own software environments. While 5rr ensures all providers are certified and subject to data sharing restrictions under our agreements with them, their internal data processing practices are governed by their own respective privacy policies.
5rr reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, registered players will be notified via email or an in-platform notification at least seven days before the revised Policy takes effect.
The "Last Updated" date at the top of this document always reflects the date of the most recent revision. The current version of this Policy is the only version in effect and supersedes all prior versions. We encourage you to review this page periodically to stay informed about how 5rr handles your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 5rr data protection team through any of the following channels:
This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the 5rr Privacy Policy. 5rr reserves all rights not expressly granted herein.
Your Privacy is Safe at 5rr
Now that you understand how 5rr protects your personal data, explore the full range of games and sports betting markets available on Bangladesh's most trusted online casino platform.
18+ For players aged 18 and above only. Please gamble responsibly and within your means.